ProActive Training & Education

Training Hotline: (65) 6838 0095

About Vanessa Tan

With more than 7 years of experience delighting customers with her finesse, etiquette and service excellence, first in Singapore Airlines and subsequently in United Overseas Bank as one of the most outstanding personal banker, Vanessa Tan is the founder and director of her own corporate training company.

Entrepreneur & Inspirational Speaker

The creator of the signature series of programme, ‘Be The Right You™’, she has successfully helped over 1,000 executives and entrepreneurs differentiate themselves in the marketplace by achieving excellence in the area of image, business ettiquette and customer service. Her clients range from government agencies such as Spring Singapore to educational institutions such as Nanyang Polytechnic to retail chains such as Fabulous Group.

Beauty Queen with a Mission

Despite having many titles under belt including Miss Singapore Universe 2006 finalist, Miss Tourism Metropolitan 2007, Mrs Singapore World 2011 and also successfully cliched the 1st runner-up position of Mrs United Nation International 2011 held in Jamaica, Vanessa is a beauty queen with a mission to build, encourage and inspire young ladies from disadvantaged background to pursue their dreams and realise their true potential.

“Inner Beauty Crusade”

Graduated from National University of Singapore with an honours degree in Social Work and Sociology with experience in counselling abortion and child abuses cases, her 6-month self-esteem building project, “Be the Queen in Your Life” for The Salvation Army Gracehaven Home has been a huge success and has been covered in various media platform such as Channel News Asia, 938LIVE and Capital 95.8. The finale of the same project, “ The Salvation Army Gracehaven Pageant & Charity Dinner” that aimed to reveal inner beauty in a one-and-only contest that valued character over looks concluded on 2 March 2012 with good success and had been themed by The Straits Times on 3 March 2012 as a “Beauty Pageant with a Difference” and by The New Paper on 5 March as “Inner Beauty Beats Looks”.

Testimonials

I’m able to recognise that every customer is different and requires different approach. Ken is a very knowledgeable, down to earth and pragmatic speaker/facilitator.
Mr Noor Aldi Alip – Central Narcotics Bureau
“I have a clearer understanding of profile of Gen X and Y and the alignment of communication techniques.”
Ms Amy Lee – National Sales Manager, Servier (S) Pte Ltd
“The course is a good reminder of the importance of communication and motivating the group of Gen Y staff under my supervision. Ken has given very relevant examples/situations in explaining his point.”

Mr Edward Yue – Assistant Head, Sea Export, Singapore Customs
“I have learnt a lot on balancing different leadership styles. Ken is professional, friendly and expert in his field. I would definitely recommend this program to my colleagues and peers”
Mr Sum Teck Meng – OO Expert Group, Singapore Police Force
Personal interaction is excellent with the small group size. Ken has good interpersonal skill and he’s flexible.
Mr Phua Suan Lian – Housing Unit Officer, Singapore Prison Service
“I have a better understanding of the characteristics of different generations. I would definitely recommend this program to my colleagues and peers.”
Ms Joycelyn Sum – Assistant Manager, Health Science Authority
He has good knowledge in handling situations.
Ms June Ng – Assistant Manager (Sales & Operations), Enzer Electronics Pte Ltd
The workshop is interesting & interactive.
Ms Irene Koh – Customer Service Supervisor, Sonoco Singapore Pte Ltd
I am more aware of ways to manage the 4G. Ken is interactive and passionate about the topic.
Ms Amanda Ang – OC Logistics, Singapore Prison Service
“I have a better understanding of my profile so as to work and connect with all levels of staff. Ken is knowledgeable and full of drive. He is able to share great examples and stories with the class. Cool! I would definitely recommend this program to my colleagues and peers.”

SUPT Alan Wong – Ang Mo Kio Police Division, Singapore Police Force
我在这个课程里学到如何好好地管人管事，从多方面多角度看待问题。黄兆贤先生的授课方式生动，有趣，容易理解。
Mdm Wu Yin Mei – Supervisor, Broadway Food Centre (Holdings) Pte Ltd
“I have gained a deeper understanding on team management and gotten some tips on how to handle multigeneration teams.”
Ms Zuraidah Binte Mahat – Asst Director, Foreign Manpower Management Division, Ministry of Manpower Singapore
“I learn more about Gen X, Y & Z and about myself and my style. Ken is very knowledgeable and able to give good examples and cases to elaborate concepts.”
Mr Chan Yew Fai – Deputy PE Mfg Manager, The Polyolefin Company Singapore Pte Ltd
“I have a better understanding of the different generations. Ken is an experienced trainer. He is able to draw and explain with various examples”

Mr Chan Kok Hua – Chief Personal Supervisor, Singapore Prison Service
“The sharing of experiences and role playing are beneficial, especially for supervisors like myself.”
Mr Louis Lim – Assistant Director, Ministry of Transport HQ
“I now understand the different generations to manage them better as a team. Ken is flexible and willing to share additional information to meet the expectations of the learners.”

Ms Mariam Binte Isahak – Housing Unit Officer, Singapore Prison Service
“I have learnt about the techniques of innovation and producing creativity from the program. Ken is engaging and he imparts key knowledge that is applicable in real work environment.”
Mr Said Bin Amir Alkatiri – Designate Position, Singapore Police Force
Ken is an excellent trainer. He’s able to quote examples for better understanding.
Mr Wilson Tan – Customer Support Group Manager S.E.A., DEK Asia Pacific Pte Ltd
The trainer Ken has shared good experiences, short case studies, in depth knowledge in the customer service area.
Ms Mynn Kang – Senior Customer Care Executive, ZONE Telecom Pte Ltd
“I have a better understanding of the 4G characteristics and familiarisation with Emergenetics which can be put into use when managing my staff. Ken is knowledgeable in the topics covered. Presentation is clear and easy to understand.”

Mr Siau Kim Boon – Manager, Straits Construction Singapore Pte Ltd
“…Participants from SPC found the Emergenetics Profiling survey tool useful to gain self-awareness. They also gave compliments to Ken for being an experienced trainer who was able to provide relevant examples and was engaging and approachable in the various learning stages…”
Mr Chan Jin Kiat – Head, Human Resources, Singapore Petroleum Company Limited
Ken has vast experience in handling various delicate situations & his inputs have been forthcoming.
Mr. A. Hamid – Senior Mgr, City Gas Pte Ltd
学到处理主管和员工之间的相处之道。讲师，黄兆贤先生的授课方式很生动和有趣。
Ms Lim Lau Cheng – Logistics Supervisor, Ryder-Ascent Logistics Pte Ltd