ProActive Training & Education

Training Hotline: (65) 6838 0095

About Grace Tan

Grace Tan

Grace Tan has over 25 years of working experience in management, training and consultancy. She started her career in 1975 as a project manager in Frank Small & Associates and moving up to become the Regional Sales Manager for Naturade (S) Pte Ltd in 1983.Since then she has diversified into providing training and consultancy in particular implementing IQC (Innovation & Quality Circle) in companies as well as experiential indoor and outdoor teambuilding program. From July 05 to End March ‘06, (7 months contract) she was working as a Talent Development Manager for Holiday Inn Atrium.

She was awarded Top Trainer Award in 1992 by PSB and the Trainer’s Dedication Award in 1998.In 1993, she was appointed Honorary Quality Life Circle Consultant by the National Community Organisations Council. She was invited to present a paper at the International Exposition of Quality Circles (IEQC) by Singapore Productivity Association in 1998. She is a Certified National Assessor for National Innovation & Quality Circle (NIQC) since 1987.She was one of the International Lead Judge for the International Exposition on Team Excellence (IETEX) in June 2008. Latest achievement in coaching the navy team for ASQ Award 2010.

In 2003, she was appointed Master Trainer for the Foreign Domestic Workers ( FDW) Orientation Program by PSB Academy/MOM .She was awarded employer of the year award for FDW in 2006.She is a certified TQP Trainer (Total Quality Process ), Certified AMA ( American management Association) Trainer and a GEM Trainer . She is also involved in all three National Initiatives namely COSEC; CREST and ESS. Her involvement includes piloting & conducting the training programmes as well as conducting the train-the trainer for the various modules. She received her full ACTA in 2006. She is also a certified Indoor/Outdoor Teambuilding Trainer. Her latest achievement is in the development of the Team Excellence Framework with a team of Associate Consultants from Singapore Productivity Association.

She specialize in programmes such as implementing small group activities (Innovative Quality Circle/WITs) both for public and private sectors; Coaching for IQC/WITs; Building Effective Teams (Indoors & Outdoors); Effective Leadership & Facilitation Skills; CREST, ESS; TQP; Supervisory Management, Innovation & Creativity Programme, Quality Improvement & Problem Solving program; Customer Service Program/GEMS for PA; Holiday Inn; M’phosis and Saigon Tourist in Vietnam. Communication Skills; Personal Effectiveness Program and Train-the–Trainer Workshop for Keppel; CPF; Abbott Laboratories; SOKHA Hotel in Cambodia & Volvo Singapore. She had also conducted JWOC ( Joint Warrant Officers Course) and MOI ( Method Of Instruction)since 2006 as well as ALP ( Advanced Leadership Program) for SAF.

Over the years, Grace has developed a facilitation style that is practical, fun and interesting using a variety of activities and teaching methods. She facilitates the learning into application. Her experience and versatility, gives her the ability to engage and facilitates with all levels of the organization. She had travelled to Vietnam; China; Sri Lanka ; Malaysia and Cambodia to conduct various training programmes.

Grace holds a Diploma in Marketing (UK), a certificate in ASTD Human Performance Improvement, a certificate of competency in Teambuilding – Indoor & Outdoor Experiential ( Advanced) by Box Hill TAFE College, Victoria, Australia; a certified trainer/consultant by AMA ( American Management Association) and had been a National judge/Assessor since 1987. She is a Pro-Family Business Consultant with Singapore Productivity Association. She is also a certified Practising Management Consultant. Some of the companies she trained and coach for WITs/TES, Customer Service; Facilitation Skills; Presentation Skills and Teambuilding includes HDB, LTA, SLA, MICA, Legal Aid Bureau and MINDEF, ICA, SPF, CPF, NUS, NUH, MOE, PA, Natsteel, NTUC.


  • “…Participants from SPC found the Emergenetics Profiling survey tool useful to gain self-awareness. They also gave compliments to Ken for being an experienced trainer who was able to provide relevant examples and was engaging and approachable in the various learning stages…”

    Mr Chan Jin Kiat – Head, Human Resources, Singapore Petroleum Company Limited
  • “I now understand the different generations to manage them better as a team. Ken is flexible and willing to share additional information to meet the expectations of the learners.”

    Ms Mariam Binte Isahak – Housing Unit Officer, Singapore Prison Service
  • “I have a better understanding of the characteristics of different generations. I would definitely recommend this program to my colleagues and peers.”

    Ms Joycelyn Sum – Assistant Manager, Health Science Authority
  • “I learn more about Gen X, Y & Z and about myself and my style. Ken is very knowledgeable and able to give good examples and cases to elaborate concepts.”

    Mr Chan Yew Fai – Deputy PE Mfg Manager, The Polyolefin Company Singapore Pte Ltd
  • “The sharing of experiences and role playing are beneficial, especially for supervisors like myself.”

    Mr Louis Lim – Assistant Director, Ministry of Transport HQ
  • “I have a clearer understanding of profile of Gen X and Y and the alignment of communication techniques.”

    Ms Amy Lee – National Sales Manager, Servier (S) Pte Ltd
  • 我在这个课程里学到如何好好地管人管事,从多方面多角度看待问题。黄兆贤先生的授课方式生动,有趣,容易理解。

    Mdm Wu Yin Mei – Supervisor, Broadway Food Centre (Holdings) Pte Ltd
  • Ken is an excellent trainer. He’s able to quote examples for better understanding.

    Mr Wilson Tan – Customer Support Group Manager S.E.A., DEK Asia Pacific Pte Ltd
  • Personal interaction is excellent with the small group size. Ken has good interpersonal skill and he’s flexible.

    Mr Phua Suan Lian – Housing Unit Officer, Singapore Prison Service
  • The trainer Ken has shared good experiences, short case studies, in depth knowledge in the customer service area.

    Ms Mynn Kang – Senior Customer Care Executive, ZONE Telecom Pte Ltd
  • Ken has vast experience in handling various delicate situations & his inputs have been forthcoming.

    Mr. A. Hamid – Senior Mgr, City Gas Pte Ltd
  • “I have a better understanding of the different generations. Ken is an experienced trainer. He is able to draw and explain with various examples”

    Mr Chan Kok Hua – Chief Personal Supervisor, Singapore Prison Service
  • “I have a better understanding of my profile so as to work and connect with all levels of staff. Ken is knowledgeable and full of drive. He is able to share great examples and stories with the class. Cool! I would definitely recommend this program to my colleagues and peers.”

    SUPT Alan Wong – Ang Mo Kio Police Division, Singapore Police Force
  • I’m able to recognise that every customer is different and requires different approach. Ken is a very knowledgeable, down to earth and pragmatic speaker/facilitator.

    Mr Noor Aldi Alip – Central Narcotics Bureau
  • “I have a better understanding of the 4G characteristics and familiarisation with Emergenetics which can be put into use when managing my staff. Ken is knowledgeable in the topics covered. Presentation is clear and easy to understand.”

    Mr Siau Kim Boon – Manager, Straits Construction Singapore Pte Ltd
  • I am more aware of ways to manage the 4G. Ken is interactive and passionate about the topic.

    Ms Amanda Ang – OC Logistics, Singapore Prison Service
  • He has good knowledge in handling situations.

    Ms June Ng – Assistant Manager (Sales & Operations), Enzer Electronics Pte Ltd
  • 学到处理主管和员工之间的相处之道。 讲师,黄兆贤先生的授课方式很生动和有趣。

    Ms Lim Lau Cheng – Logistics Supervisor, Ryder-Ascent Logistics Pte Ltd
  • “I have learnt a lot on balancing different leadership styles. Ken is professional, friendly and expert in his field. I would definitely recommend this program to my colleagues and peers”

    Mr Sum Teck Meng – OO Expert Group, Singapore Police Force
  • “I have learnt about the techniques of innovation and producing creativity from the program. Ken is engaging and he imparts key knowledge that is applicable in real work environment.”

    Mr Said Bin Amir Alkatiri – Designate Position, Singapore Police Force
  • “I have gained a deeper understanding on team management and gotten some tips on how to handle multigeneration teams.”

    Ms Zuraidah Binte Mahat – Asst Director, Foreign Manpower Management Division, Ministry of Manpower Singapore
  • “The course is a good reminder of the importance of communication and motivating the group of Gen Y staff under my supervision. Ken has given very relevant examples/situations in explaining his point.”

    Mr Edward Yue – Assistant Head, Sea Export, Singapore Customs
  • The workshop is interesting & interactive.

    Ms Irene Koh – Customer Service Supervisor, Sonoco Singapore Pte Ltd