ProActive Training & Education

Training Hotline: (65) 6838 0095

About Ken Wong – Service Coach

Ken Wong




“The trainer Ken has shared good experiences, short case studies, in depth knowledge in the customer service area.” – Ms Mynn Kang, Senior Customer Care Executive, ZONE Telecom Pte Ltd

“I have a better understanding in dealing & facing customer complaints. Learnt better approaches to solve complaints.” – Ms Karen Loh, Tour Officer, Hong Thai Travel Services (S) Pte Ltd

“Ken is an excellent trainer. He’s able to quote examples for better understanding.” – Mr Wilson Tan, Customer Support Group Manager S.E.A., DEK Asia Pacific Pte Ltd











Clients Engaged Him To Conduct


  • Conferences
  • Seminars
  • Staff Retreats


  • Supervisory
  • Leadership
  • Customer Service




Ken Wong’s Clients Include


Singapore Petroleum Company LtdJT International Tobacco Services (S) Pte LtdMarina Bay Sands


Cathay OrgansationTanah Merah Country Clubfreshdirect


National Skin CentreNUSSingapore Police Force


Ken Wong In Brief

  • Named as one of the 10 Influential Professional Speakers In Singapore by Singapore Business Review.
  • Put international profiling tools like AEM-Cube® and Emergenetics® into Asian perspectives.
  • Certified Go The Extra Mile for Service (GEMS) Trainer, WDA (Singapore).
  • Certified Service Professional (CSP) Trainer, WDA (Singapore).
  • Multilingual trainer – Fluent in English, Mandarin and Cantonese.
  • More than 16 years of Corporate Training & Coaching experience.


Ken Wong In The Media

  • Singapore Business Review
  • Radio 938LIVE – Positive Business Minutes
  • Radio 938LIVE – A Slice of Life
  • The Straits Times


Ken Wong’s Co-Authored Book

Maximizing Team Performance

Ken was invited to write the chapter on “Maximizing Team Performance”. This book is currently available in major bookstores in Asia, USA and Europe.


Ken Wong’s Article Contributions to the Straits Time Recruit

  • Serve Them Right
  • Teach to Win
  • Teach employees to be entrepreneurs
  • Are you Sandwiched?
  • Looking for Mr Right
  • Sell effectively to grow your business
  • Power up your staff
  • Building bridges
  • Engaging your staff
  • Stay on top of things
  • The fine art of leadership


Ken Wong has spoken at these events

2012 - ProActive Training Education

Compensation and Benefits Asia Conf
War for Talent Asia Masterclass



Ken Wong’s Professional Certifications

  • Certified Emergenetics® Associate
  • Certified AEM-Cube® Leadership Consultant (Asia)
  • USA Napoleon Hill Certified Trainer (China, Hong Kong and Macau)
  • Certified Management Consultant, Singapore Professionals’ and Executives’ Co-operatives Limited (SPEC)


Ken Wong’s Social Media – Contacts and Connections



Ken Wong’s detailed profile

Ken Wong is the Service Coach of ProActive Training & Education. Highly acclaimed for his practical and interactive programs, Ken has worked with executives and managers in organisations like Singapore Petroleum Company, JT International Tobacco Services, SingTel, Regency Steel Asia, Marina Bay Sands, Far East Organisation, Singapore Prison Service and NUS.

Besides leadership and supervisory programs, Ken’s another passion is in customer service. He has worked with organisations across industries including hotels and country clubs to motivate their frontline staff to enhance their service performance. He has also worked with service management to forge a customer-centric culture in their teams and organisations; inspired the management to lead and motivate their teams to achieve Customer Service Excellence.

Ken has contributed articles in The Straits Times Recruit – “Serve them right!” and “Teach to win” to share his insights and thoughts on customer service.

Ken is fluent in English, Mandarin and Cantonese and that makes him one of the most versatile multi-lingual trainer and seminar speakers in Asia. He has received outstanding ratings and favourable feedback from learners on his engaging and practical training sessions.

Well sought after by companies, Ken conducts over 100 engagements of workshops, talks & seminars a year. Besides Singapore, Ken has also conducted workshops & seminars in China, Malaysia, Thailand and Indonesia.

former Division I Officer with the Ministry of Home Affairs HQ and Police Coast Guard HQ. Ken is familiar with the training needs of uniformed personnel & public officers. He was the Head, Finance & Admin at Police Coast Guard HQ. Concurrently, he was the LO Trainer, Chairman of Self-Learning Centre Committee Editor of the in-house newsletter.

Organisations that have benefitted from Ken’s practical and engaging customer service programs include Marina Bay Sands, The Oriental Hotel, Singapore and Tanah Merah Country Club.


“I had the opportunity to sit in for a lunch time sharing with Ken and really benefited from his generous sharing. Ken really believes in supporting others and has a firm conviction of helping more junior speakers and trainers like myself to get our act together. It’s with people like Ken that makes this world a better place.”Mr Benjamin Loh, Founder and Principal Trainer, Speaker’s Flare Training & Consultancy




  • “I learn more about Gen X, Y & Z and about myself and my style. Ken is very knowledgeable and able to give good examples and cases to elaborate concepts.”

    Mr Chan Yew Fai – Deputy PE Mfg Manager, The Polyolefin Company Singapore Pte Ltd
  • “I now understand the different generations to manage them better as a team. Ken is flexible and willing to share additional information to meet the expectations of the learners.”

    Ms Mariam Binte Isahak – Housing Unit Officer, Singapore Prison Service
  • “I have a better understanding of the 4G characteristics and familiarisation with Emergenetics which can be put into use when managing my staff. Ken is knowledgeable in the topics covered. Presentation is clear and easy to understand.”

    Mr Siau Kim Boon – Manager, Straits Construction Singapore Pte Ltd
  • The workshop is interesting & interactive.

    Ms Irene Koh – Customer Service Supervisor, Sonoco Singapore Pte Ltd
  • “I have a better understanding of the different generations. Ken is an experienced trainer. He is able to draw and explain with various examples”

    Mr Chan Kok Hua – Chief Personal Supervisor, Singapore Prison Service
  • I’m able to recognise that every customer is different and requires different approach. Ken is a very knowledgeable, down to earth and pragmatic speaker/facilitator.

    Mr Noor Aldi Alip – Central Narcotics Bureau
  • “I have learnt about the techniques of innovation and producing creativity from the program. Ken is engaging and he imparts key knowledge that is applicable in real work environment.”

    Mr Said Bin Amir Alkatiri – Designate Position, Singapore Police Force
  • Ken has vast experience in handling various delicate situations & his inputs have been forthcoming.

    Mr. A. Hamid – Senior Mgr, City Gas Pte Ltd
  • The trainer Ken has shared good experiences, short case studies, in depth knowledge in the customer service area.

    Ms Mynn Kang – Senior Customer Care Executive, ZONE Telecom Pte Ltd
  • He has good knowledge in handling situations.

    Ms June Ng – Assistant Manager (Sales & Operations), Enzer Electronics Pte Ltd
  • “I have a clearer understanding of profile of Gen X and Y and the alignment of communication techniques.”

    Ms Amy Lee – National Sales Manager, Servier (S) Pte Ltd
  • 我在这个课程里学到如何好好地管人管事,从多方面多角度看待问题。黄兆贤先生的授课方式生动,有趣,容易理解。

    Mdm Wu Yin Mei – Supervisor, Broadway Food Centre (Holdings) Pte Ltd
  • Personal interaction is excellent with the small group size. Ken has good interpersonal skill and he’s flexible.

    Mr Phua Suan Lian – Housing Unit Officer, Singapore Prison Service
  • “I have a better understanding of the characteristics of different generations. I would definitely recommend this program to my colleagues and peers.”

    Ms Joycelyn Sum – Assistant Manager, Health Science Authority
  • “…Participants from SPC found the Emergenetics Profiling survey tool useful to gain self-awareness. They also gave compliments to Ken for being an experienced trainer who was able to provide relevant examples and was engaging and approachable in the various learning stages…”

    Mr Chan Jin Kiat – Head, Human Resources, Singapore Petroleum Company Limited
  • “The sharing of experiences and role playing are beneficial, especially for supervisors like myself.”

    Mr Louis Lim – Assistant Director, Ministry of Transport HQ
  • “I have learnt a lot on balancing different leadership styles. Ken is professional, friendly and expert in his field. I would definitely recommend this program to my colleagues and peers”

    Mr Sum Teck Meng – OO Expert Group, Singapore Police Force
  • “I have a better understanding of my profile so as to work and connect with all levels of staff. Ken is knowledgeable and full of drive. He is able to share great examples and stories with the class. Cool! I would definitely recommend this program to my colleagues and peers.”

    SUPT Alan Wong – Ang Mo Kio Police Division, Singapore Police Force
  • 学到处理主管和员工之间的相处之道。 讲师,黄兆贤先生的授课方式很生动和有趣。

    Ms Lim Lau Cheng – Logistics Supervisor, Ryder-Ascent Logistics Pte Ltd
  • “The course is a good reminder of the importance of communication and motivating the group of Gen Y staff under my supervision. Ken has given very relevant examples/situations in explaining his point.”

    Mr Edward Yue – Assistant Head, Sea Export, Singapore Customs
  • I am more aware of ways to manage the 4G. Ken is interactive and passionate about the topic.

    Ms Amanda Ang – OC Logistics, Singapore Prison Service
  • Ken is an excellent trainer. He’s able to quote examples for better understanding.

    Mr Wilson Tan – Customer Support Group Manager S.E.A., DEK Asia Pacific Pte Ltd
  • “I have gained a deeper understanding on team management and gotten some tips on how to handle multigeneration teams.”

    Ms Zuraidah Binte Mahat – Asst Director, Foreign Manpower Management Division, Ministry of Manpower Singapore