Date: 26 Nov 2019
Time: 9am-5pm
Venue: Furama RiverFront, Singapore (or equivalent)
Refreshments: 2 Coffee Breaks & 1 Lunch provided
Fees: S$450 (Nett)
Early Bird Discount: 5% Discount if company registers before/on 26 Oct 2019
Group Discount A: 10% Discount if company sends 3-4 participants to the same class
Group Discount B: 15% Discount if company sends 5 or more participants to the same class
Program Outline
了解职场沟通
- 沟通的5大常见误解
- 沟通的过程及常见障碍
- 了解和克服与员工和上司沟通的3大难题
沟通与倾听
- 认识4种类型人的特征与沟通风格
- 分析型的人
- 支配型的人
- 表达型的人
- 和蔼型的人
- 倾听的技巧
- 无法专心倾听的主要原因
- 倾听中的适当提问
- 创造好的倾听环境
- 非语言沟通
- 非语言沟通的重要性和特点
- 眼睛和面部表情的含意
- 身体姿态与手的动作
改善人际关系和提高工作效率
- 说好话，做好人
- 加强工作上的交流和反馈
- 了解与接受与多时代团队的新沟通方式
Who should attend?
- Junior managers
- Frontline supervisors
- Line leaders
- Team leaders
- Executives and
- Other Professionals who want to enhance their communication techniques
About the trainer: Ken Wong
Administration
- Confirmation will be emailed to the Training Officer 5 working days before commencement of the course.
- Cancellations & Postponements are not allowed upon registration. Substitutes are welcomed but must inform us via email at least 1 day before the workshop.
- No-shows will be billed.
- All registrations will be taken as confirmed and will be billed accordingly.
- ProActive Training & Education reserves the right to substitute the trainer, change the venue, postpone or cancel the workshop.
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