ProActive Training & Education

Training Hotline: (65) 6838 0095

4G Manager: Leading, Communicating & Motivating for Success

Date: 4 Dec 2015
Time: 9am-5pm
Venue: Holiday Inn Atrium (or equivalent)
Refreshments: 2 Coffee Breaks & 1 Lunch provided
Fees: S$550 (Nett)
Early Bird Discount: 5% Discount if company registers before/on 23 Nov 2015
Group Discount: 10% Discount if company sends 3 or more participants to the same class



This 1-day workshop presents learners with a better knowledge & understanding of the 4 Generations (4G) at the Workplace for Maximum Team Results. It also shares with learners on how to Lead, Connect, Communicate & Motivate their 4G Employees for Success at the Workplace.


Key benefits

  • Understand More on Generational Gaps at the Workplace
  • Learn More about Generation Stereotypes and Address them
  • Learn about The Upbringing, Values and Contributions of Baby Boomers, GEN X, Y & Z
  • Learn More about Inter-Generational Conflicts and how to handle them
  • Learn how to arrest the High Turnover of GEN Y Employees
  • Understand the ”Sandwiched” Manager + Overworked Manager
  • Learn Best Practices for Leading 4G Employees – Private & Public Sector Examples
  • Connect & Communicate with 4G Employees
  • Communicate with Baby Boomers & GEN X
  • Communicate with GEN Y & Z – Influence and Negotiation
  • Understand why employees are not motivated at work?
  • Learning Motivational Best Practices from Preferred Employers
  • Deliver Motivational Factors for 4G Team
    • Baby boomers
    • GEN X
    • GEN Y
    • GEN Z
  • Put Knowledge & Skills learnt into Workplace Application
  • Formulate Individual & Team Action Plans over the next 21 Days


Program Outline

Understanding 4G at the Workplace

  • Bridging Generational Gaps & Addressing Stereotypes
  • The Upbringing, Values and Contributions of Baby Boomers, GEN X, Y & Z
  • Case Studies:
    • Managing Inter-Generation Conflicts
    • Addressing High Turnover of GEN Y Employees

Leading 4G Employees – Baby Boomers, GEN X, Y & Z

  • The Manager – From the Past to the Present
    • The Traditional Manager VS the Enlightened ProActive Manager
    • The “Sandwiched” Manager
    • The Over-worked Manager
  • Best Practices for Leading 4G Employees – Private & Public Sector Examples
    • Baby Boomers
    • GEN X
    • GEN Y
    • GEN Z

Connecting & Communicating with 4G Employees

  • Introducing the Emergenetics® Model – Thinking & Behavioral Attributes
  • Analyzing Emergenetics® Profiles – Understanding Self and Others
  • Understanding the Emergenetics® WEteam™ and WEapproach™
  • Unlocking the Power of Generational Differences using Emergenetics®

Connecting, Communicating & Motivating across Generations

  • Navigating Roadmaps and Building Bridges
    • Building Instant Rapport & Friendship
    • Strengthening Relationships
    • Harnessing the Strengths & Potential of a 4G Team
  • Secrets Revealed: Communicating with Baby Boomers & GEN X
  • Communicating with GEN Y & Z
    • Common Mistakes made by Managers and Supervisors
    • Speaking the Language of GEN Y & Z – Key Words to Use
    • Sharing Useful Work Lessons and Insightful Stories
  • Role Play: Influencing and Negotiating with GEN Y & Z

Motivating 4G Employees for Success

  • Understanding why employees are not motivated at work?
  • Sharing Motivational Best Practices from Preferred Employers
    • “Hardware”
    • “Software”
  • Delivering Motivational Factors for my 4G Team
    • Baby Boomers
    • GEN X
    • GEN Y
    • GEN Z

My Personal & Team Action Plans

  • Individual Action Plans – 3 Action Items to do within the next 21 days
  • Team Action Plans – 3 Action Items to do within the next 21 days


Who should attend?

  • Directors
  • Head of Departments
  • Managers
  • Division I & II Officers and
  • Other Professionals who are keen to lead, connect and motivate their 4G Teams for Greater Success at Work.


About the trainer: Ken Wong

Ken was interviewed by 938LIVE on “Maximising team performance” on 23 Feb 2012.

Visit Ken’s blog to read his blog posts on:


  • Confirmation will be emailed to the Training Officer 5 working days before commencement of the course.
  • Cancellations & Postponements are not allowed upon registration. Substitutes are welcomed but must inform us via email at least 1 day before the workshop.
  • No-shows will be billed.
  • All registrations will be taken as confirmed and will be billed accordingly.
  • ProActive Training & Education reserves the right to substitute the trainer, change the venue, postpone or cancel the workshop.





  • “I now understand the different generations to manage them better as a team. Ken is flexible and willing to share additional information to meet the expectations of the learners.”

    Ms Mariam Binte Isahak – Housing Unit Officer, Singapore Prison Service
  • “I have a better understanding of the characteristics of different generations. I would definitely recommend this program to my colleagues and peers.”

    Ms Joycelyn Sum – Assistant Manager, Health Science Authority
  • He has good knowledge in handling situations.

    Ms June Ng – Assistant Manager (Sales & Operations), Enzer Electronics Pte Ltd
  • “The sharing of experiences and role playing are beneficial, especially for supervisors like myself.”

    Mr Louis Lim – Assistant Director, Ministry of Transport HQ
  • “…Participants from SPC found the Emergenetics Profiling survey tool useful to gain self-awareness. They also gave compliments to Ken for being an experienced trainer who was able to provide relevant examples and was engaging and approachable in the various learning stages…”

    Mr Chan Jin Kiat – Head, Human Resources, Singapore Petroleum Company Limited
  • The trainer Ken has shared good experiences, short case studies, in depth knowledge in the customer service area.

    Ms Mynn Kang – Senior Customer Care Executive, ZONE Telecom Pte Ltd
  • “I have learnt a lot on balancing different leadership styles. Ken is professional, friendly and expert in his field. I would definitely recommend this program to my colleagues and peers”

    Mr Sum Teck Meng – OO Expert Group, Singapore Police Force
  • “The course is a good reminder of the importance of communication and motivating the group of Gen Y staff under my supervision. Ken has given very relevant examples/situations in explaining his point.”

    Mr Edward Yue – Assistant Head, Sea Export, Singapore Customs
  • “I have a better understanding of my profile so as to work and connect with all levels of staff. Ken is knowledgeable and full of drive. He is able to share great examples and stories with the class. Cool! I would definitely recommend this program to my colleagues and peers.”

    SUPT Alan Wong – Ang Mo Kio Police Division, Singapore Police Force
  • 我在这个课程里学到如何好好地管人管事,从多方面多角度看待问题。黄兆贤先生的授课方式生动,有趣,容易理解。

    Mdm Wu Yin Mei – Supervisor, Broadway Food Centre (Holdings) Pte Ltd
  • “I have learnt about the techniques of innovation and producing creativity from the program. Ken is engaging and he imparts key knowledge that is applicable in real work environment.”

    Mr Said Bin Amir Alkatiri – Designate Position, Singapore Police Force
  • I am more aware of ways to manage the 4G. Ken is interactive and passionate about the topic.

    Ms Amanda Ang – OC Logistics, Singapore Prison Service
  • “I learn more about Gen X, Y & Z and about myself and my style. Ken is very knowledgeable and able to give good examples and cases to elaborate concepts.”

    Mr Chan Yew Fai – Deputy PE Mfg Manager, The Polyolefin Company Singapore Pte Ltd
  • Personal interaction is excellent with the small group size. Ken has good interpersonal skill and he’s flexible.

    Mr Phua Suan Lian – Housing Unit Officer, Singapore Prison Service
  • 学到处理主管和员工之间的相处之道。 讲师,黄兆贤先生的授课方式很生动和有趣。

    Ms Lim Lau Cheng – Logistics Supervisor, Ryder-Ascent Logistics Pte Ltd
  • “I have gained a deeper understanding on team management and gotten some tips on how to handle multigeneration teams.”

    Ms Zuraidah Binte Mahat – Asst Director, Foreign Manpower Management Division, Ministry of Manpower Singapore
  • I’m able to recognise that every customer is different and requires different approach. Ken is a very knowledgeable, down to earth and pragmatic speaker/facilitator.

    Mr Noor Aldi Alip – Central Narcotics Bureau
  • The workshop is interesting & interactive.

    Ms Irene Koh – Customer Service Supervisor, Sonoco Singapore Pte Ltd
  • Ken is an excellent trainer. He’s able to quote examples for better understanding.

    Mr Wilson Tan – Customer Support Group Manager S.E.A., DEK Asia Pacific Pte Ltd
  • “I have a better understanding of the different generations. Ken is an experienced trainer. He is able to draw and explain with various examples”

    Mr Chan Kok Hua – Chief Personal Supervisor, Singapore Prison Service
  • “I have a better understanding of the 4G characteristics and familiarisation with Emergenetics which can be put into use when managing my staff. Ken is knowledgeable in the topics covered. Presentation is clear and easy to understand.”

    Mr Siau Kim Boon – Manager, Straits Construction Singapore Pte Ltd
  • Ken has vast experience in handling various delicate situations & his inputs have been forthcoming.

    Mr. A. Hamid – Senior Mgr, City Gas Pte Ltd
  • “I have a clearer understanding of profile of Gen X and Y and the alignment of communication techniques.”

    Ms Amy Lee – National Sales Manager, Servier (S) Pte Ltd